Our Q&A Guanrantee – Terms & Conditions

Quality & Satisfaction Guarantee for Retail Partners

At Marina Yacht Wear, we are committed to delivering exceptional craftsmanship, marine-grade durability, and refined style. We value our retail partners and understand that your reputation relies on the quality of the brands you feature.

To ensure complete confidence in our partnership, we stand fully behind every piece we produce.

30-Day Full Replacement Guarantee

We offer a 30-Day Full Replacement Guarantee on all B2B orders. If you receive any items with manufacturing defects or shipping damage within 30 days of delivery, we will replace them promptly at no additional cost to your business.

What Is Covered:

  • Manufacturing Defects: Issues related to stitching, fabric integrity, hardware (zippers, snaps, eyelets), or branding application.

  • Transit Damage: Items arrived torn, stained, or damaged during carrier transport.

  • Order Discrepancies: Incorrect sizes, colors, or items relative to your confirmed purchase order.

How to Submit a Claim

We have streamlined our replacement process to minimize disruption to your store inventory:

  1. Inspect Your Delivery: Upon receipt of your shipment, review the items and identify any damaged or defective products.

  2. Contact Partner Support: Email your account manager or our B2B team at wholesale@marinayachtwear.com within 30 calendar days of delivery.

  3. Provide Details: Include your Invoice/PO Number, a brief description of the issue, and clear photos of the affected items and defect labels.

  4. Fast-Track Replacement: Once verified, our team will dispatch replacement items immediately via express delivery, subject to stock availability.